Check the source and settings
- Open Notifications in Ambera to see whether the update is in the app.
- Review overall and category notification preferences and save any changes.
- On iPhone, check that notifications are allowed for Ambera in device settings.
- Review Focus or other device settings that may silence or delay alerts.
- Confirm the intended account is signed in on the device and has current access to the related client or conversation.
If alerts are still missing
Note the type of update, approximate time, app version, and device. Send those details to support without copying the underlying medical content. A notification preference is not a guarantee that a push was delivered or read.
For urgent care, contact your professional directly rather than waiting for a notification.