Enter a search term. Use the down arrow to move into results, or press Enter to search.
Troubleshooting
Practical steps when something isn’t working.
- Reset your passwordRequest a password-reset email and choose a new password.
- Verify your email addressComplete the email confirmation step after signup or an email change.
- Use Ambera on AndroidAccess Ambera through your phone’s browser.
- I can’t sign inCheck your account identity, verification, and password access.
- I’m not receiving notificationsCheck Ambera preferences and device delivery settings.
- Messages aren’t loadingCheck access and connectivity while preserving device encryption keys.
- An attachment won’t send or openCheck the file, connection, and permissions without losing your conversation.
- My care professional or client isn’t appearingCheck invitations, account identity, and relationship status.
- My subscription or payment isn’t showing correctlyCheck the original account and provider before making another purchase.
- The web app isn’t loadingTry safe browser and connection checks.
- Ambera is showing outdated informationCheck saved state, client context, and updates across devices.
- I’m having trouble during onboardingContinue setup with your existing account and role.
- Contact Ambera SupportSend the account and technical details needed to help.