Check the connection
- Confirm you are signed in to the intended Ambera account.
- Open Invitations and check that the code or assignment was reviewed and accepted.
- For an email invitation, use the account with the matching invited address.
- Review Active and Previous care relationships. The relationship may have ended manually or through the postpartum lifecycle.
- Reopen the care-team or client list after any change.
Professional capacity and backup care
A new primary relationship may require available client capacity. Backup access depends on the specific invitation and a qualifying primary relationship. Do not purchase another subscription or create duplicate accounts just to make the connection appear.
If you still need help
Contact support with both account roles, the invitation type, and the error shown. Do not include clinical information or private care records.