Try these steps
- Check that you opened app.amberahealth.com. The marketing website and Help Center do not open your signed-in workspace.
- Check your internet connection.
- If you have an unsaved form open, preserve your work before reloading.
- Reload the affected page, or return to the app’s home page and reopen the feature.
- Install available browser updates, then try again.
Keep app storage intact
Avoid clearing cookies and all site storage as a first step. Besides signing you out, this can remove browser-held messaging keys. A private window or another browser may not be able to open older encrypted content.
Report a continuing problem
Share the page path, device/browser version, approximate time, and error text with sensitive details removed. Never send session cookies or authorization headers.