Check the account and purchase
- Sign in to the Ambera account used for the purchase.
- Open Billing & subscriptions and review the reported provider and access status.
- Check the original provider for a pending payment, authentication step, or subscription status.
- Return to Ambera and refresh the billing status after the provider confirms the action.
- If the purchase was through Apple, use Restore Purchases in the iPhone billing flow when appropriate.
Avoid duplicate purchases
Do not buy the plan again on another platform or create a second account to restore access. A web payment cannot be restored through Apple. Apple testing purchases and real purchases also follow different provider environments.
Get help with reconciliation
Contact support with your account email, provider, plan name, approximate purchase time, and the error shown. Do not send payment-card details, passwords, or full receipts containing unnecessary personal information.