If sending fails
- Check your internet connection and any error shown by the composer.
- For the web composer, choose a file smaller than 100 MB.
- Check that the file can be opened on your device before attaching it.
- For camera or voice recording, review the browser’s camera or microphone permission for Ambera.
- Review the draft and try sending again when the conversation is available.
If a received attachment will not open
Check whether the rest of the encrypted conversation loads on this device. Missing encryption keys can prevent attachment access. Try the original trusted device if available, and preserve its stored data.
What to send support
Describe the file type, approximate size, device, and error. Do not attach the private file to the Help Center request or send the encryption keys.